May 22, 2013 | Updated 12:21pm

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Best Practices

Preventing Cross-Channel Fraud

Thinking Beyond The Guidance


By Christopher Robert

Special To Banker & Tradesman

It’s easy to marvel at the conveniences that technology has afforded the experience of banking. Online banking, financial management tools, bill pay, person-to-person payments, account opening and transfers, and even image-enabled ATMs – the list goes on. No one would argue that these advancements have dramatically simplified our lives, but many would agree that they are a blessing and a curse when considering the doors they open for fraud. As banking evolves and shifts more from the branch experience into the online channel, so does the focus of fraudsters. After all, if bank customers no longer need to go to the branch to complete most transactions, fraudsters can access everything without leaving the comforts of home, too.

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