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 Issue of October 1, 2001 
   

Gestures of Customer Appreciation

Norman S. Klayman is the founder and president of International Marketing and Administration Corp., a Randolph-based company that specializes in providing brokers, financial institutions, mortgage and credit card companies with effective turnkey insurance programs to offer to their customers.
Competition between financial institutions such as banks, credit unions, mortgage firms and credit card companies has risen to a new level.

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