Massachusetts Banks Finding Patriot Act Compliance Easy
By Melanie Nayer
Two months after the Oct. 1 deadline for banks to comply with the rules of the USA Patriot Act, Bay State banks are reporting that all systems are go and no major technological or customer service issues have occurred.
Banks Solving Customer Service ‘Mystery’
By Melanie Nayer
Integrating a “mystery shopper” into a bank’s customer queue is increasingly being used as a way for banks to gauge customer service performance levels without the bank employee knowing they are being watched and graded.
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