Successful Work Environment Key to Strong Customer Service
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NANCY R. MOBLEY
(info@insightperformance.com) is president and CEO of Insight Performance Inc., a Dedham-based strategic human resources consulting firm that works with small and mid-sized companies to build exceptional workplaces. |
By Nancy R. Mobley
“A bank can’t offer outstanding customer service unless it’s also a great place to work.” That’s the philosophy of Ed Merritt, president of Mt. Washington Bank, a Boston-based community bank dedicated to its dual mission of supporting its customers and employees. The two goals are very much linked.
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