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Issue of June 25, 2007 |     |
Time CrunchPart Two of a Two-Part Series By Amy Wyeth With lenders now requiring more equity, more income documentation and higher credit scores, fewer subprime borrowers are able to refinance out of adjustable-rate loans. And for many borrowers whose rates have gone up or are about to reset, the clock is ticking. Call Centers at Banks Ranked Higher Than Most Industries’ By Amy Wyeth How knowledgeable, polite, easy to understand, interested in helping out and effective in handling customer problems are banks’ call center staff? Foreclosure Activity Continues to Rise in Massachusetts By Amy Wyeth Foreclosure activity in Massachusetts is still on the rise. The number of foreclosure auctions advertised in the state nearly tripled in May compared to one year ago. |
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