Credit Union Heroes

Kate Alexander

Kate Alexander began working at Southbridge Credit Union as chief sales and retailer officer – the first credit union position she’d ever held – in May 2016.

Kimberly Anderson

When she first accepted the job as a part-time community relations representative at LUSO Federal Credit Union, Kimberly Anderson admitted she didn’t know much about the world of credit unions.

Sharon Dufour

Translating the dry lingo of personal finance into interactive games to hold students’ attention is one way that Sharon Dufour gives back to the community in her chief financial officer role at LUSO Federal Credit Union.

John Himmel

With a thick beard and love of the outdoors, John Himmel, vice president of consumer lending and collections at Bridgewater Credit Union, knows he doesn’t fit the stereotypical mold of a financial industry employee.

Carmelinda Menas

Carmelinda “Melin” Menas believes so strongly in the credit union mission of service, that after moving to Western Massachusetts from Maine, she took a job at a bank and only lasted a couple of weeks before returning to the credit union fold.

James K. Roy

If you wanted to summarize James K. Roy’s time in the credit union industry, it might go something like this: Work hard, and success will come.

Vanessa Silveira

A former intern at Disney World, Vanessa Silveira has brought that Disney magic to her job as training manager at the state’s largest credit union.

Tim Smith

It’s apropos that Tim Smith is a key part of Workers Credit Union; the man does not abide sitting around. He’s a senior vice president, CFO and treasurer, yet he still commits to volunteering what little personal time he has to organizations large and small.

Lynne M. Wallace

Lynn Wallace has a great phone personality. It’s easy to see how easily she dives into teamwork, both within a work environment and on the volunteer front – and to get all hands on deck to be eager to join her.

2015 Credit Union Heroes

Banker & Tradesman annually asks readers to nominate the Credit Union Heroes among us. We set out to find those who demonstrate leadership and commitment within their credit union and in the communities they serve, and our 10 winners accomplished all of that and more. We invite you to read their stories and join us in congratulating this year’s Credit Union Heroes!

John C. Feitor

Hard work and volunteerism are the hallmarks of John Feitor’s life. When he emigrated from Portugal in 1968, he didn’t speak English. “I started from the bottom of the barrel as a cleaner and window washer, and worked my way up,” he said. He joined a small janitorial cleaning company in Cambridge, putting in...

Susan Franklin

Susan Franklin may seem a mild-mannered credit union professional by day, but at night (particularly during October), this Credit Union Hero can turn herself, and others, into fearsome monsters brought back from the grave. But we’ll get to that part later. Like so many others in the credit union business, Franklin came into the...

Kathy Fratamico

Kathy Fratamico was 23 year old and working at the post office when she became a member of Pioneer Valley Credit Union. Almost immediately, she was asking the CEO what the credit union did for its members. “He said, ‘Why don’t you come on the board?’” Fratamico recalled. That was 31 years ago, and...

George Hardiman

George Hardiman remembers accompanying his father to the local credit union as a boy and perceiving it as a force for good in the community. “I always had a fondness for credit unions and through personal experience I know that they are helpful to people in times of need,” said Hardiman, CEO of Tremont...

Paul Marotta

Paul Marotta, chairman of the board, is the “ultimate volunteer,” said Hanscom Federal Credit Union President and CEO David Sprauge. “I can’t imagine there’s another director or chairman of the board that has the passion, energy and commitment to credit unions that Paul demonstrates day in and day out.” Marotta spent his career working...

Donna McCullen

By living out its motto of “Doing what’s right,” the 101-year-old Workers’ Credit Union has become a kind of hero to the central Massachusetts area it serves. Fortunately for the people of Lancaster and its surrounding towns, Donna McCullen, branch manager of the Lancaster office, embodies that philosophy, and has made it her mission...