Credit Union Heroes

Diana Moreno

Diana Moreno

Diana Moreno’s 23-year career began on the banking side. After years of mergers and acquisitions, she began to want some stability, for herself and for the customers she served. Seven years ago a recruiter called her about a post at Metro Credit Union, and she’s been...
Hicham Naciri

Hicham Naciri

Hicham Naciri is not your average IT employee. He’s held various roles ranging from Y2K and credit union consultant to human resources to his current role as chief technology officer at Tremont Credit Union. But what stands out about Naciri is his positive attitude...
Michael Ostrowski

Michael Ostrowski

Michael Ostrowski, CEO of Springfield-based Arrha Credit Union, found his way to the financial industry in the most unlikely of ways – by pumping gas on the Massachusetts Turnpike. He’d recently graduated from Springfield College and was working at a gas station while...
Michael Ostrowski

Michael Ostrowski

Michael Ostrowski, CEO of Springfield-based Arrha Credit Union, found his way to the financial industry in the most unlikely of ways – by pumping gas on the Massachusetts Turnpike. He’d recently graduated from Springfield College and was working at a gas station while...
Donna McCullen

Donna McCullen

By living out its motto of “Doing what’s right,” the 101-year-old Workers’ Credit Union has become a kind of hero to the central Massachusetts area it serves. Fortunately for the people of Lancaster and its surrounding towns, Donna McCullen, branch manager of the...
Jodi Rathbun-Briggs

Jodi Rathbun-Briggs

Marilyn Sperling, CEO of Greylock Federal Credit Union, was looking for someone with experience in risk management when she hired Jodi Rathbun-Briggs, but she quickly found out Rathbun-Briggs is a whole lot more than that. “She is very well-spoken, eloquent, bright,...

Kelly Baldwin

Kelly Baldwin is living proof that lollipops on the teller line, however simple they may be, are a terrific marketing tool for the credit union industry.

Sharon Birchall

Sharon Birchall knows that the difference between financial soundness and financial instability can be determined by a few simple decisions and practices, consistently carried out. She also knows that for many on the financial edge, it’s not easy to talk about their situations to a financial-institution staffer – particularly when their financial standing is on the line as they apply for loans or other products and services.

Niki Charalambous

Niki Charalambous started her career in banking before taking time out to raise her children. Nine years ago she returned to the working world and joined Community Credit Union (CCU), quickly warming to credit union life.

Rica DeMoranville

Talking about the importance of customer service is pervasive in credit union circles, but Rica DeMoranville goes the extra mile when doing business with members.

Lloyd L. Hamm Jr.

Just 24 hours after Lloyd Hamm Jr. interviewed for the position of president and CEO at Grafton Suburban Credit Union last spring, he found himself meeting with the entire board of directors.

Thomas Hankard

When someone says they like to work with people, you might imagine they would become a nurse, librarian or teacher. But for Thomas Hankard, a career in the financial industry has given him the best opportunity to share his penchant for helping people.

Nicole James

If you ask Nicole James what she likes about working in the credit union industry, she might tell you it’s her bosses. That’s a good thing – since she has about 50,000 of them.

Trecia Marchand

Trecia Marchand got an early start on her path to being a Credit Union Hero. She’s been a credit union member “since I was a little kid,” she said.

D. Oscar O’Connor

As a longtime executive at Leominster Credit Union, Oscar O’Connor has played a role reinvigorating the housing market of north-central Massachusetts.

Edward Petras

When the marketing department at Sharon Credit Union asks employees for testimonials on Edward Petras, it becomes flooded with glowing reviews of the commercial banking officer.

Michael Shuman

A natural-born problem solver, Michael Shuman never expected this innate quality to lead to a career in finance.

Jonah Wein

If you’re a nonprofit, business or academic institution looking to deepen your connections in the Brockton community, then Jonah Wein is your guy.

Ingrid Adade

Financial education at any age, nationality or religious denomination is Ingrid Adade’s specialty, whether she’s making an appearance to kindergartners as “Grandma Moneybags,” a character she created, or making presentations at senior centers. “Misunderstanding is...