Pricing, Cancelation and Renewal Policy

Pricing. The subscription price will be made clear to you on our sign-up pages or otherwise during the sign-up process and may vary from time to time. You agree to pay the fees at the rates notified to you at the time you purchase your subscription. For certain subscriptions you can take out either an annual or monthly (or other frequency we offer) subscription. Eligibility for any discounts is ascertained at the time you subscribe and cannot be changed during the term of your subscription.

 

Special and Introductory Offers (“Offer”). If you sign up for an Offer, your Subscription will automatically convert into a continuous paid subscription at the end of the Offer period unless a cancellation request is received prior to the end of the specified Offer period. At the discretion of TWG, we may make special or introductory offers, promotions or send invitations to participate in a trial that does not automatically convert into a paid subscription and does not require cancellation before the end of said trial. Such offers will include language to this effect. RESTRICTIONS: You must be a new customer. You and/or Your household are limited to one Offer in a twelve (12) month period. TWG reserves the right to immediately terminate your Offer and access to its Services, at any time, if it determines (at its sole discretion) there has been abuse of these restrictions. All Offers are subject to change without prior notification.

 

Refund Policy. We reserve the right to alter the Refund Policy at any time, at our discretion, without prior notification. A pro-rated refund of the unused portion of a current subscription may be granted at our discretion. You are obligated to pay the entire monthly fee for the month of cancellation regardless of when the termination was initiated during the month. Any subsequent refunds from a cancellation will be pro-rated based on a calendar monthly billing cycle regardless of the billing cycle selected during the initial registration, and any billing changes made during your subscription period for a Service.

 

Discount Subscriptions. Subscriptions with discounted pricing may be cancelled with a 30 day notice, however, the subscription rate will be adjusted to the regular full-rate in affect at the time. Any remaining balance due on the unused portion of the subscription term will determined based on the recalculated used portion at the full subscription rate.

 

Corporate Subscription Bulk Packages. The users of a Corporate Package can change from individual to individual, but the total number of users must be constant during the term of the subscription. The term of a Corporate Subscription Bulk Package is non-refundable and non-cancellable. You have an unqualified obligation to pay each payment due for a subscription.

 

Auto-Renew Policy. Your subscription will renew automatically approximately one month prior to your expiration date at the regular subscription rate in effect at the time of renewal. You will not receive renewal reminders prior to being charged for such renewals. Renewal prices are subject to change without notice. We will automatically renew your subscription and charge your credit card unless you notify us by telephone, mail, or e-mail of your decision to terminate your subscription. You must cancel your subscription before it renews in order to avoid subscription fee charges to your credit card for the renewal term

 

How to contact customer service. You may contacting our Customer Services team regarding your subscription needs at customerservice@thewarrengroup.com, 617-896-5388 and by mailing correspondence to: The Warren Group, 280 Summer Street, 8th Floor, Boston, MA 02210

How do I subscribe to Banker & Tradesman?

To subscribe, simply click here or click on “Subscribe” at the top of the homepage or call Customer Service at 1800-356-8805 x116  (Monday – Friday, 8:30am to 5:00pm Eastern Time).

How can I find the expiration date of my subscription?

Go to “Accounts” on the home page and log in using your username and password – select Manage Your Account on the left hand column , then click on History on the main page to see your expiration date.

How do I register for digital access?

You must be a subscriber to gain access to locked-down and subscriber-only content. Go to the subscribe page from the home page. Once there, follow the steps to start up your new subscription. If you are already a subscriber and do not know what your password is, click on “forget password” at the log in screen or email subscriptions@thewarrengroup.com or call 1-800-356-8805 X116 (Monday – Friday 8:30am – 5:00pm EST).

What is my username and/or password?

Your username will be the email address you used when ordering your subscription. If you know your username but not your password, go to the login page and click “forgot password.” Lastly, if you do not know either username or password, please call Customer Service at 800-356-8805 x116  (Monday – Friday, 8:30am to 5:00pm EST) for help.

Can more than one person use the same username and password?

No. You cannot share usernames and passwords. Our website allows access for only one user per subscription and only one login at a time. To simplify access to content on more than one device we recommend saving your password information in your browser.

How do I access the digital edition?

To access the digital edition you must have a digital only subscription or Premium/Deluxe subscription.   On our home page, select “This Week’s Paper” from the drop down menu and select Digital Edition from the drop down menu. Click and enter your username and password when prompted.

Why doesn’t my login work?

Our new website is compatible with Chrome, Safari and Firefox.   If you are using Internet Explorer, this browser unfortunately is not compatible with the new site.   If you are not using Internet Explorer and you are still having issues logging in, click on the forget password button to verify your password. Another option is to clear your cookies & browser history and try again.

If you continue to have issues please call Customer Service at 800-356-8805 x116  (Monday-Friday 8:30am – 5:00pm EST) or email subscriptions@thewarrengroup.com

How do I change my mailing or email address?
With your username and password, you can change your address by clicking on “Account” from our home page. Login with your credentials (Username and password). Once you are logged in, located on the left column you will see the options to manage your account.
Why am I no longer receiving my email alert?

Several things can affect the delivery of your email to your inbox. The three most common reasons are:

Your email was stopped by a spam filter. Check you Spam or Junk folder to see if our messages ended up there. Check with your IT department about white listing our emails.

You may have opted out of receiving messages from us. To sign up again, call Customer Service at 800-356-8805 x116 (Monday – Friday, 8:30am to 5:00pm EST) or email subscriptions@thewarrengroup.com.

Your email may have bounced or rejected mail from us in the past which prevents our servers from emailing to your address again. Please call Customer Service at 800-356-8805 x116 (Monday – Friday, 8:30am to 5:00pm EST) or email subscriptions@thewarrengroup.com for help.

Why didn’t I receive my paper today?

There are several steps you can take to find out why you did not receive your paper today:

Confirm that your subscription has not expired. With your username and password, click on “Account” from our home page. Click on Manage Account, then on History to see your expiration date. If it has expired, you may renew online or call Customer Service at 800-356-8805 x116 (Monday – Friday, 8:30am to 5:00pm EST) to renew over the phone.

Verify your mailing address. Your delivery information is also found in the Account Center. You can make any changes you need right there. Then call us at 800-356-8805 x116 (Monday – Friday, 8:30am to 5:00pm EST) and we will send your missing copy to you right away.

Sometimes there are problems with the Post Office or a local carrier. We will track down the problem and get your delivery problem resolved.

How do I stop the delivery of my newspapers when I go on vacation?

Please call Customer Service at  800-356-8805 x116 (Monday – Friday, 8:30am to 5:00pm EST).

Why can’t I renew my subscription online?

You can renew your subscription online only if the rate and term of the subscription have not changed. Log into your account by clicking on “Account” from our home page. Once there, click “Make a Payment”. If you are unable to renew online, please call Customer Service at 800-451-9998 800-356-8805 x116 (Monday – Friday, 8:30am to 5:00pm EST for help.

How can I get a receipt of my payment?

To get a receipt of your payment for tax or other purpose, go to “Account” from our home page. Once logged in click “Manage Account”. Once on that page click on “History.” Next to your most recent payment you will see “Payment Receipt”. Hover the mouse over click on “Receipt”, then print.

Can I pay by check over the phone?

No, all checks must be mailed to: The Warren Group | 280 Summer Street | 8th Floor | Boston, MA 02210

How can I avoid the hassle of getting renewal notices?

You can renew your subscription automatically every year with our AutoRenew option. Simply call us or go to “Account” and set up the option online. Your credit card will be charged the 2nd or 9th of the month (your choice) one month prior to your expiration date and at the rate effective at the time of your renewal. If you know you will renew, make it easy with AutoRenew and never get subscription reminders by mail, email or phone again. Call Customer Service at 800-356-8805 x116 (Monday – Friday, 8:30am to 5:00pm EST) to activate your AutoRenewal subscription.

What is the AutoRenew option?

AutoRenew allows you to subscribe without the flurry of annoying renewal notices and phone calls. Your credit card is charged safely and automatically the 2nd or 9th, based on your choice, of the month (or closest business day) one month prior to your expiration date at the rate effective at the time of your renewal.

How many options to AutoRenew do I have?

Monthly subscribers: Every month your credit card is charged a small fraction of the annual rate. In the first thirty days of a monthly auto-renew option, you may be charged twice, once before and once on the 2nd or 9th, based on your choice, of that month. This will represent payment for the first two months and will happen only once.

Annual subscribers: Once a year your credit card is charged.

Bi-Annaul Subscribers: Once every 2 years your credit card is charged.

To make the switch to AutoRenew, Customer Service at 800-356-8805 x116 (Monday – Friday, 8:30am to 5:00pm EST).

Why was my credit card automatically charged?
If you signed up online, you agreed to have your subscription renew automatically. Or if you sent in a renewal notice requesting auto-renewal or over the phone asked one of the customer service associates to renew your subscription automatically. In doing so, your credit card was charged, based on your choice, the 2nd or 9th of the month (or closest business day) one month prior to your expiration date at the rate effective at the time of your renewal. If you feel your credit card was charged in error, please call Customer Service at 800-356-8805 x116 (Monday – Friday, 8:30am to 5:00pm EST).
Why did my subscription expire when I know payment was mailed?
Sometimes payments are made late and the check is not processed in time to catch that last week of your subscription. But more often than not the payment is mailed without an order form or account number noted on the check. Please ask your accounting department to add this information when sending us payment so your renewal can be expedited. You can also switch to AutoRenew for automatic renewal and guarantee you never miss a beat.
Why am I being asked to log in again when it shows that I’m already logged in?
Our website is best viewed in Chrome, Safari, Firefox and the latest version of Internet Explorer (v.11).
If you are using any of the above browsers and are still experiencing odd errors on the site, go to your tools options and clear the cookies.  To clear your cookies in Chrome and the other browsers see here:  https://support.google.com/accounts/answer/32050?hl=en. After you have cleared your cookies from your browser history, it is best to reboot your computer.
How do I get additional help?
For any other questions regarding your subscription, please call Customer Service at Customer Service at 800-356-8805 x116 (Monday – Friday, 8:30am to 5:00pm EST) or email us at subscriptions@thewarrengroup.com