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Customers of Lowell-based Enterprise Bank can now ask Alexa for help with their banking needs.
Enterprise Bank, which has about $4 billion in total assets, has entered into a partnership with ENACOMM Inc. to give customers access to the fintech’s Virtual Personal Assistant (VPA). Customers will be able to use their Amazon Alexa digital voice assistants to handle many of their banking needs, including checking balances, locating branches and ATMs, accessing transaction history and making transfers between accounts.
“Enterprise Bank closely follows technology trends so that we can deliver the highest level of digital convenience to our customers,” Brian Collins, executive vice president at Enterprise Bank, said in a statement. “The time is right to roll out Alexa voice banking, as there’s now a critical mass of smart speaker users – 1 in 3 U.S. adults.”
Oklahoma-based ENACOMM provides banks, credit unions and credit card companies with solutions for improving customer experience, fighting financial fraud and increasing operational efficiency. Using ENACOMM’s hosted systems, properly authenticated bank customers conduct secure bank transactions and gain almost full access to their financial accounts with the sound of their voice.
“Enterprise Bank is proving itself to be a modern-minded leader among community banks by offering voice-directed digital banking,” ENACOMM CEO Michael Boukadakis said in a statement. “The pandemic has accelerated the utilization of digital technologies as people are pressed to learn new ways to accomplish tasks remotely. With in-person contact at an all-time low, the need for technology solutions to create intelligent interactions has never been greater.”
According to the Smart Speaker Consumer Adoption Report 2020, 87.7 million U.S. adults were using smart speakers as of January 2020, up 32 percent over January 2019 and 85 percent since January 2018, ENACOMM said in the statement, representing 34.4 percent of the U.S. adult population.
“Our goal is to deliver a technology-enriched customer experience that rivals the biggest banks while maintaining the local connection and personal relationships that consumers don’t want to lose,” Collins said.
